FAQs

Just a few questions we get from customers...

Q: How quickly do you ship orders?

A: Our orders are ready for shipping with 1-3 days from the date of purchase. We often produce products in small batches, so sometimes an item is crafted and packaged within 24 hours after you place your order. It doesn’t get fresher than that!

 

Q: Many of your items feature kukui nut oil. What is that?

A: Kukui nut oil is an amazing oil that has been used in Hawai‘i for hundreds of years. Kukui oil is rich in anti-oxidants such as vitamins A, C and E, and will moisturize your skin and prevent it from drying out. It also helps to soothe skin that is irritated by sun and wind.

 

Q: Do you offer returns?

A: Unfortunately due to the nature of our products, we cannot accept returns on our products. However, if you are unsatisfied with anything you purchase from us just contact us. We will work with you to find a solution to any problem.

 

Q: Are your products vegan or gluten free?

A: Many of our products are vegan, but not all of them. We use organic beeswax from the Big Island of Hawai‘i in some of our products, but that is the limit to our use of ingredients derived from non-plant based sources.

We also use colloidal oatmeal in a variety of products, so a few of our items are not gluten free. You will find a full list of ingredients for our products in the Item Description, so you can shop safe and informed.